Frequently Asked Questions

With the exception of special occasions, it is just a one-hour segment that is required. Unlike other limo services in Calgary, we don’t require 4, 5, or 6 hours for a rental.

We understand not everyone needs extra-long booking times for their event. We welcome your one-hour bookings because we know you’ll be back for more! *There might be exception for specific vehicles.

The best way is always to book as far in advance as you can! Special occasions are often booked few months in advance. And Saturdays are always the busiest day of the week. Book as early as possible to get the perfect limousine for your event. *There might be exception for specific vehicles.

Yes, all special occasions require a 50% deposit upon making the reservation. If you need to cancel, the deposit goes into a future use credit for you. *There might be exception for specific vehicles.

We are based in Calgary, but we can travel to wherever we are needed. 

While we try to ensure you get the same driver for the sake of familiarity, this is not a guarantee. They may have other trips to attend to or may be done their shift. This does not mean we will not pick you up for your pre-booked return trip, it just means don’t leave your things behind in the limousine as they may drive away with the next group who uses it! *There might be exception for specific vehicles.

At Premium Calgary Limo Service, we can do split service. Each segment would be up to one hour. If you wished to keep the vehicle for the entire time, we can do that as well which would allow you to keep your belongings in the limousine or party bus as well as be able to come and go as you wish. *There might be exception for specific vehicles.

When you book packages of 5 hours or more, you can “split” your time. This allows you to use the first 4 hours for transportation and photos earlier in the day and save your last hour for a safe ride home/after-party after the banquet. *There might be exception for specific vehicles.

We are required by the Livery and Taxi Commission to have your ride pre-booked. We would need to set a time, however, we do our best to be flexible with that and if you need to change the time, please call our office and we will do what we can to accommodate your request. 

All taxi and limousine companies are to comply with the bylaws set out by the Commission. It requires frequent inspections of all limousines, licensing of the drivers & cars as well as acts as a liaison between the public and the transportation companies.  

You can book the service without pick-up and drop-off locations, but please let us know the details as soon as you have them available. *There might be exception for specific vehicles.

Some of our limousines have Bluetooth capabilities, but they all have an aux cable connection port. Make sure you bring your own cable.

To connect to Bluetooth, just open the Bluetooth settings in your device, ensure it is on, then turn on the sound system in the limousine, and connect the device when it pops up on your device!

Tip: leaving the volume lower on your device and then turning it up on the entertainment system will prevent distortion.

The most visited spots for photos are included in our post, The Best Views in Calgary. You are welcome to stop at any or all of these stops if enough time is reserved. 

Honestly, anywhere you want to go! If you have specific photo locations you would like to go to, just let us know. We will be sure to add this to your itinerary so that the driver can plan your route! 

We do not charge per stop or per kilometer. The best way to make sure you can hit all your favorite spots in the time you’ve booked, and it will be a smooth experience for all! *There might be exception for specific vehicles.

All bookings come with a base gratuity. However, this is shared among staff as every position plays a part in getting your limo service booked. If you have received great service, feel free to tip your driver in cash. 

Yes, you certainly can! Bring along light, no-mess snacks for the best experience. Please remember, there is a cleaning fee for any mess left behind. *There might be exception for specific vehicles.

For sure you can bring the kids along for the ride! 

This is not always possible. If a driver has another trip they are committed to, then they will have to end your trip at the scheduled time. If the driver is not needing to leave right away and you stay longer than your scheduled time, we hope you have fun! We also hope you remember the overtime use when you see the overtime charge on your invoice. 

For any reservation under $500, we require just a credit card that is pre-authorized the day before service and then charged after service is provided. For any reservation over $500, a 50% deposit is required at the time of reservation and the balance is pre-authorized the day before and then charged after service is provided. We will always provide you with receipts and confirmation emails before and after service. *There might be exception for specific vehicles.

You have 24 hours from when you make the reservation with us to cancel without a fee. After that grace period, it would be 50% of the reservation total which goes into a future use credit for you. This credit is fully transferable, can be used for any of our services, and does not expire. If you cancel within 24 hours of your ride, it is a full non-refundable charge. *There might be exception for specific vehicles.

We will always preauthorize the credit card on file for the remaining balance one day before your service. The actual billing will go through after the service is completed and we will email you the invoice. *There might be exception for specific vehicles.

Of course! Our experienced, qualified drivers will ensure that their service is friendly, efficient, and professional always! 

Absolutely! Just let us know when you make the reservation that you need it to be billed in your company name and we can do that for you. 

The most booked grad package is 5 hours long, but they start at 3 hours and can go as long as you need! *There might be exception for specific vehicles.

We never close! There are cots in the back of the office for staff to take quick cat naps between phone calls! Just kidding! While our main office does close at 10 pm, if you have scheduled a trip for any time, whether it be 2 pm or 2 am, we will be there for you! You will be provided with your driver’s cell phone number 24 hours before your trip so that even if the office is closed, you can contact them. They will also have all your details to contact you too! 

We can certainly create a quotation for you so that your information is in our system. However, we cannot reserve a vehicle for you without officially making the booking with a credit card. 

The most booked wedding package is 5 hours long, but they start at 3 hours and can go as long as you need! *There might be exception for specific vehicles.

When you book your wedding package, if you have a colour preference, please let us know. We can see if that is available for you and if it is, book it for you! *There might be exception for specific vehicles.

Your deposit is never lost! When you cancel a wedding package, your 50% deposit will be put on file as a future credit use. The exact dollar value will remain in the cloud until you choose to use it or pass it on to a friend or family member. *There might be exception for specific vehicles. *There might be exception for specific vehicles.

If you are ready, you can CLICK HERE to book online, or send us an e-mail at info@PremiumTourHub.com or send us a text or call at +1 587 287 6166 to book with your credit card details. Simple as that! 

Luxury Rides for Any Occasion. Experience the ultimate in comfort and style with our top-rated limousine service. The best limo and tour service in Calgary, Toronto, Dhaka and Worldwide with Premium Tour Hub.